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To upgrade a product to the new version:.

If you cannot upgrade, contact the Super User associated with that particular account or VMware Support .

The date the new product version becomes available.

Eligibility of license entitlement for a subscription upgrade (associated with the license key).

The permissions associated with the folder where the license key sits.

The ability to upgrade a license key depends on: If any quantities of the current key remain un-upgraded, new licenses keys are generated for the remaining portion of the current product and will be displayed in the confirmation process. New licenses are delivered in the same folder as the original license key. The system deactivates your current license for you.

Enter the quantity of licenses to upgrade.

To filter the data, expand the filter and input the order number, contract number, license key or other search criteria, and click “Apply Filter.” The related product that is eligible for upgrade will be displayed in the results.

When you select a product, all of the licenses for that product will appear. All products that you are entitled to upgrade will be displayed. Note: If no folders or products appear, you may not have permissions to upgrade license keys on any of the folders.

Select “Upgrade License Keys” from the “I Want To” dropdown.This will take you to the License Keys page. Or, when you receive an alert for a subscription upgrade, click “Upgrade Licenses” in the alert.

Log into My VMware using your account credentials.If corrections are needed, please make them prior to the delivery of your Horizon 8 licenses. Please take the time to review your account and contact Support if the information is not consistent with your expectation. To ensure a problem-free license upgrade, we request your cooperation in verifying that your license and subscription data are correct. If you do so, you will be eligible to upgrade to VMware Horizon 8 licenses at that time. If your support and subscription has expired prior to the GA date, you can choose to reinstate it later.If a subscription has expired or will expire prior to the GA date you will retain access to any existing VMware Horizon licenses, but you will not be eligible to upgrade to VMware Horizon 8 license keys.Only licenses, or portion of licenses, that have active support and subscription contracts as of the day when VMware Horizon 8 becomes generally available (in the following known as "the GA date") will be eligible for upgrade.

Licenses will be upgraded to the new version according to these rules: