Note: The option to leave a copy on the mail server is enabled by default in Outlook 2010. This bug has been fixed in a later update, so make sure you have all the latest update for Outlook 2010 applied. This bug often also results in the same messages on the server being downloaded again after you restart Outlook. If the messages are properly deleted now, you can reconfigure your account settings to deliver to the same pst-file again. In addition, let the POP3 accounts deliver their email to their own pst-file file instead of all to a single one. The first solution in this case would be to try it with a new mail profile. This only happens in rare situations though and usually these mail profiles have been upgraded from a previous version of Outlook. With Outlook 2010, we sometimes see this happen when there are multiple POP3 accounts configured and they are all set to deliver to the same pst-file. Outlook 2010 Bug – Multiple POP3 account deliver to same pst POP3 option in Gmail to leave a copy on the server. For POP3 set the option “When messages are accessed with POP” to delete Google Mail’s copy.Click on the gear icon in the top right corner next to your name and choose Mail settings.In Gmail you can find this option in the Forwarding and POP/IMAP section In this case the solution would be to log into your mailbox via the web based interface and search if there is indeed such an option. A very popular mail service which does this is Gmail. The solution is easy disable/uninstall your virus scanner’s integration component for Outlook as you really do not need it anyway.įor more background information and other reasons why you do not need this type of integration see Disable virus scanner integration? Mail server option (Gmail)Īs it often happens that people remove the messages from the server by mistake via POP3 and POP3 offers no option to copy them back to the server, some mail servers are configured to leave a copy on the server by default, even when the mail client (Outlook) tells it to delete it from the server. This means that the virus scanner is now also responsible to remove the messages from the server and some simply fail to do so. Especially when the virus scanner is acting like a mail proxy, Outlook no longer talks directly to the mail server but the virus scanner does. If you have a virus scanner installed which integrates itself with Outlook, this often the culprit. There are 3 common reasons why this could happen. Why are they still there and not being deleted? However, after I download the messages, they are still kept on the server as well. I'm using a POP3 account and have Outlook configured not to leave a copy on the mail server.
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